Shipping

We currently offer Free Worldwide Delivery for a limited time only including shipping to Europe, North America, South America, Asia, Australia, and New Zealand.

 

Our processing time for making your custom rug can take up to 5 – 10 working days or longer during some of the busy times of the year such as on special holidays i.e. Black Friday and Christmas.

 

We ship from the UK with standard delivery times within 5 working days and our standard international delivery time typically varies between 7 – 14 working days depending on the destination country and on how fast customs in your country processes the package.

 

UK: Evri, Royal Mail (1 - 5 days)

US: USPS (5 - 10 days)

Rest of the world: (10 - 20 days)

 

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 14 days of delivery.

 

Please do allow up to the time specified for delivery for circumstances beyond our control such as custom holds, country regulations, etc.

 

The duration depends on the destination country. Delays may occur due to Holidays for e.g. Bank Holidays.

 

Import Liabilities & Taxes

Please note Crazy Rug Designs does not cover import liabilities that may be applied by the government of the destination country.

 

Crazy Rug Designs will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

 

Under no circumstance will Crazy Rug Designs accept any orders back due to rejection of customs charges. Crazy Rug Designs is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

 

The order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment.