FAQ
What shipping methods are availbale?
We currently offer Free Standard Shipping for a limited time only including Europe, North America, South America, Asia, Australia, and New Zealand.
How long will it take to get my package?
Our standard international delivery time including processing time typically varies between 7 - 14 working days depending on the destination country and on how fast customs in your country processes the package.
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Our processing time for making your custom rug can take up to 5 - 10 working days or longer during some of the busy times of the year such as on special holidays i.e. Black Friday and Christmas. Please do allow up to the time specified for delivery for circumstances beyond our control such as custom holds, country regulations, etc. The duration depends on the destination country. Delays may occur due to Holidays for e.g. Bank Holidays. Please do allow up to the time specified for delivery for circumstances beyond our control such as custom holds, country regulations, etc.
Delivery times varies for each country destination, please see below for estimated time frame:
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UK: Evri, Royal Mail (3 - 7 days)
US: USPS (5 - 10 days)
Rest of the world: (10 - 20 days)
Do you ship internationally?
Yes, we currently offer Free Standard Shipping for a limited time only including Europe, North America, South America, Asia, Australia, and New Zealand.
What payment methods are accepted?
We accept all major credit cards including PayPal, Apple Pay, Google Pay.
How can I check my order status?
You can check your order status by logging into your account. If you don’t have an account yet, you can create one by clicking the Register button at the top right of the page and choose to Register.
Do I need an account to place an order?
No, you don’t need to create an account, however having an account can contain many advantages such as:
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- 1. Review past purchases e.g. order history
- 2. Saving and updating your personal details
- 3. Saving payment details
- 4. Managing your personal details
- 5. Managing delivery address
- 6. Managing order status
- 7. Managing order history
- 8. Managing email preferences.
How do I know when a rug becomes out of stock?
All items are in stock unless a “Out of Stock” message is displayed on the item’s page. Please be aware that whilst an item is in your shopping bag, it is not reserved until you have successfully completed your order and receive an order confirmation email.
What happens if I receive an incorrect or faulty rug?
If you have received an incorrect item including colour we will require you to send through a photo of the item to our email crazyrugdesigns@gmail.com. We will be able to proceed with further information on what to do next.
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Please ensure that the item is returned to us in its original condition (I.e. no scuffs, or tear).